Privacy policy

Privacy Policy

Overview

Thank you for visiting Shinecam and using our website, products, and related services. This Privacy Policy explains how Chengdu Shencang Technology Co., Ltd. and its affiliated brands, including Shinecam, collect, use, disclose, store, and protect your personal information.

This Privacy Policy applies to our website, online store, customer support, hardware products, software, firmware, applications, and other services that link to or reference this Privacy Policy. These are collectively referred to as the “Shinecam Products and Services.”

This Privacy Policy explains:

  • What types of information we collect
  • How we use your information
  • How we share your information
  • Your rights and choices
  • How we protect your information
  • How third-party services may collect information
  • How your information may be transferred
  • How we may update this Privacy Policy
  • How you can contact us

By using Shinecam Products and Services, you acknowledge that you have read and understood this Privacy Policy.

Information We Collect

We may collect the following types of information when you use Shinecam Products and Services.

1. Account Information

When you create an account with Shinecam, subscribe to updates, or use certain online services, we may collect personal information such as:

  • Your name
  • Email address
  • Phone number
  • Password or account login information
  • Account preferences
  • Other information you choose to provide

You may also choose to provide additional information, such as your country or region, product interests, or communication preferences.

2. Contact and Order Information

When you place an order, request customer support, register a product, or contact us, we may collect information necessary to process your request, including:

  • Full name
  • Email address
  • Phone number
  • Shipping address
  • Billing address
  • Order number
  • Purchase history
  • Customer service records

We use this information to process orders, deliver products, provide customer support, handle returns and warranty requests, and communicate with you about your order or service request.

3. Payment Information

When you make a purchase through our website, your payment may be processed by third-party payment providers such as Shopify Payments, PayPal, credit card processors, or other secure payment platforms.

We do not directly store your full credit card number or complete payment card details on our servers. Payment information may be collected and processed by our payment service providers in accordance with their own privacy policies and security standards.

Payment-related information may include:

  • Payment method
  • Transaction amount
  • Billing information
  • Payment status
  • Limited payment details, such as the last four digits of a card, where provided by the payment processor

4. Photos, Videos, and User-Provided Content

Shinecam does not automatically access, collect, or upload photos or videos from your devices without your permission.

If you choose to upload, submit, or share photos, videos, product reviews, messages, or other content with us, we may collect and store that content. This may include:

  • Photos or videos you send to customer support
  • Product usage videos or images
  • Review content
  • Troubleshooting materials
  • Related text, comments, or descriptions

Some photos or videos may contain metadata, such as file type, date, or device-related information.

If your submitted content contains information about other individuals, you are responsible for ensuring that you have the necessary rights or consent to share that content with Shinecam.

5. Communications Information

When you contact us by email, contact form, social media, live chat, or other communication channels, we may collect information related to that communication, including:

  • Your contact details
  • Date and time of communication
  • Subject of the request
  • Message content
  • Attachments you provide
  • Customer support history

We use this information to respond to your inquiries, provide support, improve our service quality, and maintain business records.

6. Product and Device Information

When you register a product, request after-sales service, update firmware, or contact us for technical support, we may collect information about your Shinecam product, including:

  • Product model
  • Serial number
  • Firmware version
  • Purchase date
  • Product condition
  • Issue description
  • Diagnostic information you choose to provide

This information helps us provide troubleshooting, warranty service, repair support, product updates, and safety or performance improvements.

7. Technical Information

When you visit our website or use our online services, we may automatically collect certain technical information, including:

  • IP address
  • Browser type
  • Device type
  • Operating system
  • Referring pages
  • Pages viewed
  • Time spent on pages
  • Website activity
  • Approximate location based on IP address
  • Error logs or diagnostic data

We use this information to operate our website, improve user experience, analyze website performance, prevent fraud, protect security, and understand how visitors interact with our website.

8. Location Information

We may collect approximate location information based on your IP address when you visit our website. This helps us provide region-specific services, estimate shipping availability, detect fraud, and improve website performance.

Shinecam does not collect precise GPS location information from your device unless a specific service clearly requests it and you provide permission.

You may disable location permissions through your device or browser settings where applicable.

9. Cookies and Similar Technologies

We use cookies, pixels, tags, and similar technologies on the Shinecam website and online services.

Cookies are small files placed on your device that help us provide certain website features and improve your browsing experience.

We may use cookies and similar technologies to:

  • Keep your shopping cart active
  • Remember your preferences
  • Enable secure checkout
  • Understand website traffic and performance
  • Improve website functionality
  • Measure marketing performance
  • Show relevant advertisements where permitted by law

You can manage or disable cookies through your browser settings. However, disabling cookies may affect certain website functions, including shopping cart, checkout, account login, and personalized features.

For more details, please refer to our Cookie Policy if available.