Shipping policy
Shipping Policy
1. Shipping Area
Shinecam currently ships only to the contiguous United States, which includes the 48 connected U.S. states.
At this time, we do not ship to the following locations:
- Alaska
- Hawaii
- Puerto Rico
- Guam
- U.S. Virgin Islands
- American Samoa
- Northern Mariana Islands
- Marshall Islands
- Palau
- PO Boxes
- APO/FPO/DPO addresses
Because some deliveries may require a signature upon delivery, we are unable to ship to PO Box addresses.
If you are unsure whether we can ship to your address, please contact us before placing your order.
Customer Support: support@shinecamtech.com
2. Shipping Cost
We offer free standard shipping on orders shipped within the contiguous United States.
The product prices shown on the Shinecam website include standard shipping costs. Customers will not be charged any additional standard shipping fee at checkout unless otherwise clearly stated before payment.
Any applicable taxes, duties, or fees will be displayed at checkout where required by law.
3. Order Processing Time
Orders are usually processed within 1–2 business days after payment is confirmed.
Orders placed on weekends or public holidays will be processed on the next business day.
During peak seasons, product launches, holidays, or unexpected high-volume periods, processing times may be slightly longer.
4. Estimated Delivery Time
Most U.S. orders are shipped from our U.S. warehouse when inventory is available.
Estimated delivery time:
- U.S. warehouse: 4–7 business days
Delivery times are estimates only and may vary depending on the destination, carrier, weather conditions, customs processing, operational delays, or other circumstances beyond our control.
If an order is fulfilled from a warehouse outside the United States, the estimated delivery time will be based on the actual shipping route and carrier service.
5. Shipping Carriers
We use standard shipping services provided by trusted carriers, which may include:
- DHL
- UPS
- FedEx
- USPS
- Other available logistics partners
The carrier used for your order may vary depending on your delivery address, warehouse location, and carrier availability.
6. Order Tracking
After your order has shipped, you will receive a shipping confirmation email with a tracking number.
You can use the tracking number on the carrier’s official website to check the latest delivery status.
Please allow up to 24–48 hours for tracking information to update after the package has been shipped.
7. Delivery Issues
If your tracking information shows that your package has been delivered but you have not received it, please first check the following:
- Your mailbox, front door, porch, reception desk, or parcel locker
- Other people in your household
- Neighbors or building management
- The shipping address entered at checkout
If you still cannot locate your package, please contact us at:
Please include your order number and tracking number so that we can assist you.
8. Incorrect or Incomplete Shipping Address
Please make sure your shipping address is complete and accurate before placing your order.
Shinecam is not responsible for delivery delays or failed deliveries caused by incorrect, incomplete, or undeliverable addresses provided by the customer.
If you notice an address error after placing your order, please contact us as soon as possible. We will try to update the address before shipment, but we cannot guarantee changes once the order has been processed or shipped.
9. Shipping Damage
Please inspect your package when it arrives.
If your product or package appears damaged during shipping, please contact us within 7 calendar days after delivery and provide:
- Your order number
- Photos or videos of the damaged package
- Photos or videos of the damaged product
- A photo of the shipping label
- A short description of the issue
We will review the information and help you with the next steps.
10. Customer Support
For shipping questions, delivery issues, or address updates, please contact:
Shinecam Customer Support
Email: support@shinecamtech.com
We usually respond within 24–48 hours on business days.
